Same-day delivery FAQ · 12 questions

Envoi,answered.

Everything your team will ask about adding same-day delivery, in one place. Price, coverage, integration, what your customers see. Share it with finance, IT and e-commerce. No call, no NDA.

ServiceOrder byDelivered byEvery day
Noon cutoff12 PM9 PM7 days
5pm cutoff5 PM9 PM7 days

01

Speed

What's the latest order cutoff for same-day delivery?

Orders placed by 5pm still arrive tonight.

  • Noon cutoff: picked up this afternoon, delivered by 9pm.
  • 5pm cutoff: five more hours to sell, still delivered by 9pm.
  • Run one or both from the same warehouse or store.
02

Weekends

Do you deliver on weekends?

Yes. Saturday and Sunday orders don't wait for Monday.

  • Seven days a week, both cutoffs, Saturday and Sunday included.
  • Same price on weekends. No weekend surcharge.
03

Price

How much does same-day delivery cost?

Same-day doesn't have to cost more than what you ship with now.

  • From $4.99 per parcel on the noon cutoff. From $6.99 on the 5pm cutoff.
  • Return pickups are priced like a delivery.
  • No fuel, residential, peak or weight surcharges. Price steps down as volume goes up.
04

Reliability

Can Envoi handle our volume every day?

Yes. We deliver for retailers like Walmart and Well.ca every day, and we can add yours.

  • Delivering in Canada since 2017. Six metros live today.
  • SLA guaranteed: 97.5% on-time attempt rate, scored weekly by our customers against the window we promised.
  • Fewer than 4 complaints per 10,000 deliveries.
  • Ask us for a reference call with a retailer your size.
05

Coverage

Which cities and postal codes do you deliver to?

Check it against your own orders, postal code by postal code.

  • Toronto, Montreal, Vancouver, Calgary, Edmonton and Winnipeg, about 70% of Canadian volume.
  • Every postal-code area (FSA) we serve is published. Download it and match it to last month's orders.
  • Shipping 100+ parcels a day somewhere else? We'll open that city.
06

Integration

How do we connect our store or warehouse?

Through the shipping platform you already use, or our API. Most retailers are live in 2 to 3 weeks.

  • Already rate-shopping carriers in a shipping platform? We are added as a carrier, with live same-day rates and labels.
  • Your own systems: REST API with webhooks. On Shopify: install the app. Scheduled file drops are available on request.
  • Public docs, OpenAPI spec and a Postman collection. No NDA to read them.
07

Customer view

What will our customers see?

See it exactly as your customer will, before you sign anything.

  • Three updates per delivery: on the way with a 3-hour window, up next, delivered.
  • Two photos and a geotagged timestamp with every drop.
  • Customers reply to any update and a person writes back. White-labelled to your brand.
08

Returns

Do you pick up returns?

Yes. Returns are picked up at the door. No label, no store visit.

  • The customer leaves it where we delivered it. A driver collects it and brings it back to you.
  • Photo proof at pickup. Visible in the same dashboard as your deliveries.
  • Priced like a delivery. Use it with Envoi deliveries or on its own.
09

Checkout

How do we offer same-day at checkout?

Show "Get it tonight" at checkout and let customers pick it.

  • Shopify: add Envoi as a shipping option from the app.
  • Rate shopper: Envoi appears as a carrier with live serviceability and price per order.
  • Only offer it where we deliver: the postal-code list keeps the promise honest.
10

Pilot

Can we run a pilot first?

Yes. Prove it on a small scale with your own orders before you roll it out.

  • Start in one city with one cutoff. A CSV upload gets you shipping the same day, no integration needed.
  • Measure what matters to you: on-time, complaints, how many customers pick same-day.
  • Expand city by city once the numbers hold.
11

Claims

What happens if a parcel is lost or damaged?

Lost or damaged parcels are credited back, no chasing.

  • Up to $500 per delivery, credited back on your invoice.
  • General commercial liability insurance, plus additional coverage.
  • Every delivery carries photo proof and a timestamp, so claims are settled on evidence.
12

Support

Who do we contact for rates and support?

A person who answers, for you and for your customers.

  • Retail rates and onboarding: our sales team, sales@envoinow.com.
  • Your customers reply to any delivery update and get a person, not a no-reply inbox.
Ready when your team is.

sales@envoinow.com

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