Privacy policyHow we handle your information.

Last updated November 3, 2026

Envoi Technologies Inc. ("Envoi", "we") delivers parcels the same day for retailers in Canada. To do that, we handle personal information about the people receiving deliveries, the people who visit our website, the businesses we work with, and the independent drivers who deliver for us.

This policy explains what we collect, why, who we share it with, how long we keep it, and the choices and rights you have. It applies across Canada, including Quebec. It does not cover how a retailer handles your information: check the retailer's own privacy policy for that.

01Who we are and who to contact

Envoi Technologies Inc., 485 Millway Ave, Unit 1, Vaughan, Ontario L4K 3V4.

Our person in charge of the protection of personal information is Marcello Tommasi, Chief Operating Officer. You can reach them at info@envoinow.com with any question, request or complaint about your personal information.

02What we collect

If you receive a delivery or a return pickup from us

The retailer you bought from gives us what we need to deliver your order: your name, delivery address, email and phone number, order number and parcel details. As we deliver, we create delivery records: status updates, the delivery notes you add (such as a buzzer code), and proof-of-delivery photos that are timestamped and geotagged. If you write to us, we keep your message and our reply.

If you visit our website

The pages you view, how far you scroll, which buttons you click, the website or campaign that brought you here, your device type, and the organisation that owns the internet connection you are using. What we keep, and whether we use cookies, depends on where you are and the choice you make. See "Cookies and website analytics" below.

If you contact our sales team or ask for our FAQ

The details you enter: name, work email, company, your message and how you heard about us, together with the pages viewed during that visit.

If you drive with Envoi or apply to

The information needed to review your application and work with you as an independent contractor: your contact details, vehicle and eligibility information (which may include a background check), the routes you complete, your location while you use the Envoi Driver app on a route, the delivery photos you take, and the information needed to pay you.

03How we use it

To deliver parcels and pick up returns, and to send the delivery updates the retailer has turned on (email, and text messages where enabled).
To answer questions, resolve delivery problems and handle claims.
To show retailers the status and proof of their deliveries.
To review driver applications, assign routes and pay drivers.
To reply to sales inquiries and follow up about our services.
To understand how our website is used and which of our marketing reaches retailers, and to improve our services.
To protect our services, prevent fraud, and meet our legal obligations.

We use personal information only for these purposes or for purposes you agree to. We do not sell personal information.

04Cookies and website analytics

For every visitor

We record page views without any identifier that follows you from one visit to the next, and we keep a temporary session identifier that is cleared when you close the tab. When your connection belongs to a business (for example, a retailer's office network), we record that organisation's name; for a home or mobile connection we record only the type of connection. We do not store your IP address.

Analytics and advertising cookies

With these on, we also use a first-party identifier that lets us recognise a return visit for up to 13 months, a one-way hashed form of your IP address, the LinkedIn Insight Tag (LinkedIn Corporation), which measures our LinkedIn ads, and Google Analytics 4 (Google LLC). LinkedIn and Google may also process this information under their own privacy policies.

Your choice

These analytics and advertising cookies stay off until you click "Accept" on the banner. "Only essential" is one click, and the site works the same either way. You can change your choice at any time with "Cookie settings" at the bottom of every page; choosing "Only essential" turns them off and deletes the identifier.

05Text messages and phone calls

If you apply to drive with Envoi or book an interview with us, we use the phone number you provide to call and text you about your application, your interview, and driving with Envoi. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

If you receive a delivery and the retailer has turned on text updates, we text delivery updates to the phone number the retailer gave us, and our driver may call or text you about your delivery.

07Where it is stored

We are based in Ontario. Some of our service providers store or process information in other provinces or in the United States, where it may be accessible to authorities under local law. Before transferring information outside Quebec, we assess whether it will be adequately protected, and our contracts require providers to protect it.

08How long we keep it

Delivery records and proof-of-delivery photos: as long as needed for the delivery, claims and our legal and accounting obligations, generally up to 7 years.
Website analytics records: up to 13 months.
Sales inquiries: up to 3 years after our last contact, unless we start working together.
Driver records: for as long as you drive with us and as required afterwards for legal, tax and accounting purposes.

When we no longer need it, we delete or anonymize it.

09How we protect it

We use safeguards suited to the sensitivity of the information, including encryption in transit, access limited to people who need it, and contracts with service providers. No system is perfectly secure; if a privacy incident creates a risk of serious harm, we will notify you and the relevant privacy authorities as the law requires.

10Your rights and choices

You can ask to access the personal information we hold about you, to correct it, or to withdraw your consent to its use (which may affect our ability to deliver). In Quebec you can also ask us to stop disseminating information about you or de-index it, and to receive information you gave us in a structured, commonly used technological format.

Write to info@envoinow.com. We answer within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada, or in Quebec the Commission d'accès à l'information, in Alberta the Office of the Information and Privacy Commissioner of Alberta, and in British Columbia the Office of the Information and Privacy Commissioner for British Columbia.

You can unsubscribe from our marketing emails at any time with the link in the email. Delivery updates come from the retailer's order; to stop them, contact the retailer or us.

11Children

Our website and services are not directed at children, and we do not knowingly collect personal information from children under 14 for marketing or analytics. If you believe we have, contact us and we will delete it.

12Changes to this policy

We will update this policy when our practices change and show the date at the top. If a change is significant, we will tell you on our website before it takes effect.

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