Delivery help: track your Envoi package

Where's my package?

Open your out-for-delivery email and tap Confirm address. It opens your live tracking page.

It arrives early afternoon on delivery day, with a 3-hour delivery window.
Can't find it? It may show the store's name, or be in spam. Still nothing? Email us your order number.

Tap Confirm address in your delivery email and add it under Delivery Notes.

Buzzer codes, unit numbers, parking notes, or a dog the driver should know about.
You can still add it from the You're up next email, or reply to any update and we'll add it for you.

Check the two photos in your Delivered email. They show your address and exactly where it was left.

Houses: the porch or a safe spot by the front door. Condos: the concierge, or your unit door if there isn't one. Businesses: reception.
Still missing? Email us your order number, or reply to your Delivered email, and we will look into it.

Sorry about that. Email us and we'll send the driver back to fix it.

Include the name and address on the label, and your own order number if you are missing a package too.
Please keep it safe until the driver comes back for it.

We still deliver and leave it somewhere safe, with a photo showing where.

If a business is closed when we arrive, we try again within 2–3 business days.
Prescription orders need an adult there to receive them. The driver calls before arriving.
Only want it handed to you? Add that under Delivery Notes on your tracking page.

Start the return with the store. We pick it up at your door. No label, no printer.

You'll get a confirmation email, a time window the morning we come, then a down-to-the-minute ETA.
Refunds come from the store. Check with them about 2 days after we pick it up.